First Time Bookers
Welcome to SuperCamps
We understand that dropping your child off at their first holiday camp can feel overwhelming, but at SuperCamps, we’re here to make the experience smoother for you. Before camp begins, you'll receive all the important pre-camp information to ensure you're fully prepared.
On the first day, our welcoming Camp Manager will greet your child at check-in and help them settle in. They'll be grouped with children of the same age and participate in exciting, engaging activities throughout the day. By pick-up time, they’ll be eager to share all the fun stories from their day at camp.
KEY DETAILS
Activities: All our activities are age appropriate, involving a mix of arts and crafts, team games and physical fun.
Staff: All our staff are enhanced-DBS checked and fully trained. The younger years will be supervised by Early Years Practitoiners.
Ratios: Children aged 3 operate on a ratio of 1:8, it is 2:16 for ages 4-5, 1:15 for ages 6-7 and 1:16 for ages 8+.
Pre-camp info: Ahead of camp you'll receive an email with all the details about what you need to know about your child's camp including a checklist of items and drop-off details.
Contact: If there's anything else you need to know contact our customer service team on 01235 467300 or [email protected].
As well as being provided information about where check in is in your pre-camp SMS that is sent 2 days before the start of your booking. Also look out for our SuperCamps signs that will point you in the right direction:
Find the venue your child is attending from this list and navigate to the 'pre camp info' tab. This tab is added and updated every holiday to reflect the most up to date information about your camp, including the Camp Managers' names and phone numbers.
Food is not provided on camp, so we ask that you please send your child to camp with a packed lunch, as welll as two additional snacks. We encourage parents to prepared a well-balanced lunch packed with the nutrients needed to keep your child happy, healthy and energised for an active day on camp.
We operate on a strict no-nut policy at SuperCamps to protect children with allergies.
For further guidance on what to pack, visit out blog for some super lunch box ideas.
Children have an hour for lunch: the first 30 minutes is spent eating with friends and instructors, and then there’s another 30 minutes to run around, play games, or chill out. We also have two 20-minute breaks – one in the morning and one in the afternoon – during which the children can enjoy their snacks. Lunch and breaks are fully supervised and children are encouraged to eat all of their lunch.
Regular camp hours are from 9am-5pm. We offer extended care from 8am-6pm for more flexibility.
We take a 20 minute break in the morning and another in the afternoon as well as an hour lunch break.
At sign-in we also display the week's timetable so you can see what your child will be up to, here's an example timbetable:
Wear and bring…
- Comfy clothes for an active day, including practical shoes (i.e. trainers) and clothes you don’t mind getting dirty.
- An apron or shirt for creative activities.
- Swimming costume and towel.*
- For sunny weather:
- sun hat, suitable clothes and sun cream (ensure the latter is applied prior to arrival – we will then advise/assist your child in reapplying throughout the day unless you advise us otherwise).
- Warm comfortable clothes including a jacket/coat and jumper for cool weather.
*swimming takes place where venue facilities allow.
Food and Drink
- Healthy and balanced packed lunch, plus additional snacks for break times/extended hours.
- Refillable drinks bottle (all children will be advised to keep this filled throughout the day).
- Please provide ice packs during hot weather as we are unable to provide refrigeration facilities.
- We kindly ask parents not to pack nuts into their child's lunch due to allergies.
Do not bring…
- Money.
- Mobile phones or any other electronic equipment.
All non-approved electrical devices are prohibited on camp. If found, children will be asked to place the device in the Camp Manager box, which will be locked and secured at all times. Parents/Guardians are required to contact the Camp Manager if they wish to speak with their child during camp. - Other valuables.
SuperCamps cannot be held responsible nor can they compensate if items get damaged or go missing.
Our philosophy for activities is to ensure every session is packed with energy and fun. We want children to try new experiences, develop new skills, and go home feeling tired but happy after a full day of engaging activities. You will be able to see what your child is doing by viewing the daily timetable available at the registration area when you sign them in at camp.
Can children choose their activities?
For Early Years children, we offer a balance of child-led and adult-led activities. The structured timetable is based on staff and parent feedback, designed in line with the areas of learning outlined in Ofsted's EYFS framework. This approach ensures that younger children are supported in their learning while also having opportunities to follow their own interests.
For children aged 6+ years, the timetable moves towards more team-based activities and challenges, promoting collaboration and social interaction. We also include flexible "chill and choose" sessions, where children can take a break and select activities that interest them from a range of options. While the day follows a semi-structured plan, there are times when the group collectively decides on a preferred activity.
With new themes each season and a different timetable every day, every on-camp experience is unique, keeping things fresh and exciting for all children.